Returns, replacements, and cancellations

Returns, replacements, and cancellations

Personalized and made-to-order items are created from the details submitted with the order. Please review every available option carefully before purchase.

Personalized and made-to-order items

These items generally cannot be returned or exchanged for preference changes, buyer's remorse, or incorrect details entered by the customer. This does not apply when an item arrives damaged, incorrect, or defective.

Changes and cancellations

Contact us as soon as possible. Changes or cancellations are not guaranteed after an order has entered production.

Damaged, incorrect, or defective items

Email support@gradette.com within 48 hours of delivery with the order number and clear photos of the item and packaging. Keep the item and packaging until the review is complete.

What happens next

We will compare the delivered item with the order details and explain the available replacement or refund option. Approved resolutions are returned to the original payment method when a refund applies.

Nothing in this policy limits rights that cannot be excluded under applicable law.