Refund policy

Personalized items

Because each item is made to order from the details you submit, we cannot accept returns or exchanges for change of mind, wrong size selected, or typos in the personalization you approved in the preview.

Damaged, defective or incorrect items — we fix it free

Email support@gradette.com within 14 days of delivery with your order number and clear photos of the item and packaging. We will remake the item or issue a full refund — your choice. No need to ship anything back.

Changes and cancellations

Contact us as soon as possible after ordering. Changes or cancellations are not guaranteed once an item has entered production.

Lost packages

If tracking shows no movement for 15 business days (US) or 30 business days (international), contact us and we will reship or refund.

Refund timing

Approved refunds are returned to the original payment method within 5–10 business days.

Nothing in this policy limits rights that cannot be excluded under applicable law.